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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Judy Gervais

April 22, 2024

5  out of  5 rating by Judy Gervais
"We have used this agency for close to 30 years. They recently offered us a Ting device which measures the voltage coming into the house and watches for voltage spikes. At first I thought it was kind of a silly thing but I opted to get one and plugged it in at my mother's house. It showed that the voltage coming in from the pole was way too high and could be causing power surges in our house. I contacted CMP and they sent a crew out that evening to find that that was indeed the case and they spent awhile fixing the situation because it is dangerous. I never would have known unless we had heard about Ting from Sam Francis. Their overall service is great as well. We have been very pleased with the San Francis agency."
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Bernie Carey

July 26, 2023

5  out of  5 rating by Bernie Carey
"Very god service"
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Tracy Guenette

May 25, 2023

5  out of  5 rating by Tracy Guenette
"We have been going to Sam for years for our insurance. Great guy, and always willing to help"
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Charlie Kelle

September 22, 2022

1  out of  5 rating by Charlie Kelle
"Worst experience ever they gave a deductible to me then changed it signed up for auto billing then I had to remind them and make a payment now I took a bike off and had to pay another payment of 66 then everything went worse my policy went from 128 to 214 they said maine added those 2 different charges but I have a binder saying 128 for my bill if I could post no star I would've I will not recommend s.f. to anyone I personally call it bait and switch but that's my opinion s. f.says no"
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Kevin Long

June 19, 2022

5  out of  5 rating by Kevin Long
"Always helpful when calling with a question! Good rates."
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Susanleavitt Leavitt

November 8, 2020

5  out of  5 rating by Susanleavitt Leavitt
"Helpfull, polite, knowledgeable"
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Robert Little

August 25, 2020

5  out of  5 rating by Robert Little
"Sam is a great knowledgeable guy, willing to explain anything you need related to insurance."
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Rick Blair

December 19, 2019

5  out of  5 rating by Rick Blair
"Professional and friendly service."
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James Edwards

August 30, 2019

5  out of  5 rating by James Edwards
"Top notch service"
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Emma Fletes Grajeda

November 4, 2015

1  out of  5 rating by Emma Fletes Grajeda
"Nothing but problems. never charge what they say they will charge. fishy."
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Brian Mullen

November 4, 2015

1  out of  5 rating by Brian Mullen
"very unprofessional."
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Matt Emerson

June 19, 2015

3  out of  5 rating by Matt Emerson
"Going through them right now, however i need an SR22 on my insurance, my insurance was canceled and of course the SR26 was filed stating that i no longer have insurance, in doing so my license gets suspended. I then paid what i owed form my insurance and the neglected to put the SR22 back on my file, then them stating that its my responceability to do so when right on their website it states that legally they have to file it once insurance was reinstated. So now i got pulled over after i had paid and reinstated my licence, but i got pulled over for Driving Under Suspension (DUS) for insurance violations, so now im dealing with court and fighting to not pay a 300$ fine for something that i strongly believe is their mistake but keep getting told its mine. Other then that though, its a great company and cheapest rates around. But this is my opinion and my personal review of State Farm Sam Francis Office."
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Joe Morin

January 5, 2015

5  out of  5 rating by Joe Morin
"I have two homeowner's policies and a auto policy with Sam. I am very pleased with the rate, service and friendliness of staff. I will be including supplemental health insurance in the near future. I would recommend them to anyone interested."
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Jeff Martin

November 13, 2014

5  out of  5 rating by Jeff Martin
"I have been insured by State Farm and Sam Francis for several years now. I continue to go back to Sam and his office because of his reliable advise and professionalism. I trust this office enough to not bother shopping around for rates."
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Benjamin B

November 18, 2013

3  out of  5 rating by Benjamin B
"In the past someone hit my car and my insurance with State Farm did nothing to help win my case. I had to wait a month before I could get anywhere with this incident as the paying insurance company regularly delayed their "investigation" into the accident while State Farm did nothing to help the matter. Later in time, after getting a better offer with another company I decided to cancel my State Farm policy. It has so far been over a month since I first called to cancel and I not only was charged again(which I called to cancel, again), but I have not yet seen a refund for either cancellation. It's possible they mailed it to the wrong address as I have had to correct my contact and billing information with State Farm THREE times for one address change. Unsure if just this office is unprofessional or if all of State Farm is. If possible I would suggest looking into USAA or Allstate instead. ---Edit Below--- After a long period of trying to get everything sorted they did at least manage to correct their mistakes. The whole incident was still a displeasure but I feel that at least merits a 3/5 star rating."
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Matt Cheche

October 23, 2013

5  out of  5 rating by Matt Cheche
"Julie has helped make the switch over from Metlife very easy. She has taken care of all the "hard" work for me and made the sure the transition is smooth. The rates were cheaper and it is a pleasure to work with Julie! Keep up the good work :) Matt and Michelle Cheche Litchfield ME"
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Pauline Cote

October 18, 2013

5  out of  5 rating by Pauline Cote
"We have been insured with State Farm for quite a few years now. We have always loved the service and Sam and Julie are both very friendly and very helpful."
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Julie N

October 16, 2013

5  out of  5 rating by Julie N
"Sam and his team are some of the best in the business! Sam has helped me with everything from car and home insurance to life insurance I have had a couple car insurance accidents and the claim process with State Farm will keep me from looking for another insurance company. I would highly recommend this office to anyone who is looking for personalized service and knowing that you can sit down face to face with someone in a time of need."