State Farm® Insurance Agent Sam Francis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jim Duplissie
July 1, 2025
5
out of
5
rating by Jim Duplissie
"Brook Begin at State Farm was helpful, responsive and accommodated the changes to our policy with ease. I highly recommend her..."
We responded:
"Thank you for your review, Jim! I'm happy to hear that Brook was helpful and responsive in accommodating your policy changes. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Judith Sauer
June 30, 2025
1
out of
5
rating by Judith Sauer
"I been with State farm for years never had a problem...until a few days ago I went to make a payment, and they took it. At the time they notice my car window was missing, I told them yes and I'm having it fixed I'm paying for it..two days later they dropped me from Thier insurance. This is the kind of company that takes your money then the smallest thing they drop you. I'm consulting a attorney I did nothing wrong. AND wasn't even going to have them pay for my window. I was paying for it but they still dumped me. They can answer to my attorney. That can't be legal I did nothing wrong"
We responded:
"Hi Judy, there must be some confusion. You are not being dropped from State Farm. A letter crossed in the mail from being behind on a payment. We appreciate you as a customer! "
Robert Robbins
June 10, 2025
5
out of
5
rating by Robert Robbins
"This was absolutely a 5 star experience as are all my experiences with state farm. I've been with them since I was 18 and I am now 74. Without Sam's help I would have probably not been able to complete this change. He was there to help every step of way. I also had communication with the main office and found those I spoke to just as pleasant as Sam, no long hold times, and very helpful.I thank Sam and his entire organization for making what could have been a nightmare, a very pleasant experience."
We responded:
"Thank you, Robert, for your wonderful feedback! I'm so happy to hear that our team were able to assist you effectively and make the process smooth. It's great to know that your experiences with us over the years have been consistently positive. We're always here to help with anything you need!"
Arlene Gletow
June 4, 2025
5
out of
5
rating by Arlene Gletow
"We worked with Brook. She was very professional and a pleasure to work with."
We responded:
"Thank you for your review, Arlene! I'm happy to hear that Brook provided you with such a professional and enjoyable experience. We appreciate your feedback and look forward to assisting you with any insurance needs in the future. Let us know if we can help with anything else!"
Leda Giggey
May 20, 2025
5
out of
5
rating by Leda Giggey
"Zoe is a top notch agent! Thank you for making my transfer to State Farm seamless!!!"
We responded:
"Thank you, Leda! I'm glad to hear that Zoe made your transition to State Farm smooth. We appreciate your feedback and are here to assist with any future needs or questions."
Terry Powers
May 19, 2025
5
out of
5
rating by Terry Powers
"Dumping present Home Ins. Co. after 12+years of double talk, and feeling like a #. They have plucked my last remaining nerve. Called State Farm and actually spoke to a LIVE person, Brooke, who was so helpful, patience and kind. Brooke is why I am signing up with State Farm , besides the great rate ! Bless you Brooke. Wish I knew about State Farm sooner."
We responded:
"Thank you, Terry, for sharing your experience! I’m glad to hear that our team was able to assist you with care and professionalism. It’s great to know that your experience with us played a role in your decision. If you have any questions or need further assistance, feel free to reach out. We’re happy to have you with us!"
Sandra Campbell
May 16, 2025
5
out of
5
rating by Sandra Campbell
"Zoe was amazingly patient with me, going through details and explaining advantages of linking coverage with auto insurance .. We examined the policy together and she provided clear explanations of all the details. Most importantly she was a pleasure to work with .. Thank you Zoe"
We responded:
"Thank you, Sandra, for sharing your experience! I'm glad to hear that Zoe was able to assist you with patience and clarity. It's wonderful to know she made the process enjoyable for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Greg Polk
May 8, 2025
5
out of
5
rating by Greg Polk
"Brook is full of information on Auto & Home Owners insurance. Talked with 4 other companies, she did an outstanding job, better then anyone that I talked with, Brook & the prizing is why we're going with State Farm. Thanks For All The Help."
We responded:
"Thank you, Greg! I'm happy to hear that Brook provided you with such valuable information on insurance. It's great to know that her efforts and our pricing made a difference in your decision. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Gwen Curtis
May 6, 2025
4
out of
5
rating by Gwen Curtis
"Brook was very helpful and efficient. She explained everything that I needed to know and got me my insurance without any problems and no wait times. I would definitely recommend them to others."
We responded:
"Thank you, Gwen, for sharing your experience! I'm glad to hear that Brook was able to assist you efficiently and provide clear explanations. Your recommendation means a lot to us!"
jason turgeon
May 5, 2025
5
out of
5
rating by jason turgeon
"Brooke always takes care of anything I need with efficency and a wonderful attitude she is knowledgeable and friendly..."
We responded:
"Thank you, Jason, for sharing your experience! I'm happy to hear that Brooke has been efficient and friendly in assisting you. Her knowledge and positive attitude are truly valued. If you need anything else, feel free to reach out to our office!"
Jessica Baxter
April 30, 2025
5
out of
5
rating by Jessica Baxter
"Brook was wonderful with helping me with my insurance. If I could give 10 gold stars I would. I can't recommend her enough. She made switching insurance painless and saved me a lot of money in the process."
We responded:
"Thank you, Jessica, for your fantastic feedback! I'm delighted to hear that Brook was able to assist you so effectively with your insurance needs. Making the switch smooth and saving you money is exactly what we aim for!"
Chandu Swarna
April 25, 2025
5
out of
5
rating by Chandu Swarna
"The insurance service was incredibly fast and efficient. I was amazed at how quickly everything was processed—from the initial quote to getting full coverage, it all happened smoothly and without delay. The team was professional, responsive, and made the entire experience stress-free. Highly recommend to anyone looking for quick, reliable insurance support!"
We responded:
"Thank you, Chandu, for sharing your experience! I'm happy to know that you found our service fast and efficient. Our team takes pride in being professional and responsive, ensuring a smooth and stress-free process for our customers. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
Kathy Becvar
April 25, 2025
5
out of
5
rating by Kathy Becvar
"We are so happy with our move to State Farm with Sam Francis and his team. They made our transition feel seamless during a confusing time as we buy a new home and sell our existing home."
We responded:
"Thank you, Kathy, for sharing your experience! I'm glad to hear that our team could make your transition smooth during such an important time. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Scott Irish
April 24, 2025
5
out of
5
rating by Scott Irish
"Best experience Ive ever had with an insurance agency. Very kind and knowledgeable. Thanks to all who helped VERY much. 🍀"
We responded:
"Thank you, Scott! I'm glad to know you had such a positive experience with our office. Your kind words about our team's knowledge and kindness mean a lot to us!"
Judy Gervais
April 22, 2024
5
out of
5
rating by Judy Gervais
"We have used this agency for close to 30 years. They recently offered us a Ting device which measures the voltage coming into the house and watches for voltage spikes. At first I thought it was kind of a silly thing but I opted to get one and plugged it in at my mother's house. It showed that the voltage coming in from the pole was way too high and could be causing power surges in our house. I contacted CMP and they sent a crew out that evening to find that that was indeed the case and they spent awhile fixing the situation because it is dangerous. I never would have known unless we had heard about Ting from Sam Francis. Their overall service is great as well. We have been very pleased with the San Francis agency."
We responded:
"Thank you for sharing your experience, Judy! It's fantastic to hear that you've been with our agency for nearly 30 years and that you found value in the Ting device we offered. It's stories like yours that demonstrate the practical benefits of such technology. I'm glad the device helped identify a potentially hazardous situation with the voltage, allowing you to take action promptly and ensure safety for your home and your mother's house. The fact that CMP responded quickly and resolved the issue underscores the importance of monitoring electrical systems. I'm grateful that Sam introduced you to Ting, and I'm pleased to hear that you've been consistently satisfied with our overall service at the San Francis agency. Thank you for your trust and loyalty over the years! - Sam Francis - State Farm Insurance Agent, Lewiston, ME"
Bernie Carey
July 26, 2023
5
out of
5
rating by Bernie Carey
"Very god service"
We responded:
"Bernie, we are grateful for your positive rating! Our team values your confidence in us to handle your insurance policies. Have a wonderful day!"
Tracy Guenette
May 25, 2023
5
out of
5
rating by Tracy Guenette
"We have been going to Sam for years for our insurance. Great guy, and always willing to help"
We responded:
"Thank you for the five-stars, Tracy! We appreciate your trust in us to take care of your insurance policies."
Charlie Kelle
September 22, 2022
1
out of
5
rating by Charlie Kelle
"Worst experience ever they gave a deductible to me then changed it signed up for auto billing then I had to remind them and make a payment now I took a bike off and had to pay another payment of 66 then everything went worse my policy went from 128 to 214 they said maine added those 2 different charges but I have a binder saying 128 for my bill if I could post no star I would've I will not recommend s.f. to anyone I personally call it bait and switch but that's my opinion s. f.says no"
We responded:
"Hi Charlie, we’re very sorry you feel your recent experience with us was anything less than ideal, but we seriously appreciate your feedback. I assure you this is not the level of service we strive to provide here at State Farm and will take considerable measures to ensure it doesn’t happen again."
Kevin Long
June 19, 2022
5
out of
5
rating by Kevin Long
"Always helpful when calling with a question! Good rates."
We responded:
"Thank you for the five-stars, Kevin! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Susanleavitt Leavitt
November 8, 2020
5
out of
5
rating by Susanleavitt Leavitt
"Helpfull, polite, knowledgeable"
We responded:
"Thanks Susan. We try and help as much as we can! Thanks for your business!"
Robert Little
August 25, 2020
5
out of
5
rating by Robert Little
"Sam is a great knowledgeable guy, willing to explain anything you need related to insurance."
We responded:
"Thanks Rob! We really appreciate your business!"
Rick Blair
December 19, 2019
5
out of
5
rating by Rick Blair
"Professional and friendly service."
James Edwards
August 30, 2019
5
out of
5
rating by James Edwards
"Top notch service"
Emma Fletes Grajeda
November 4, 2015
1
out of
5
rating by Emma Fletes Grajeda
"Nothing but problems. never charge what they say they will charge. fishy."
Brian Mullen
November 4, 2015
1
out of
5
rating by Brian Mullen
"very unprofessional."