Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Greg Polk

Greg Polk

May 8, 2025

5  out of  5
rating by Greg Polk
"Brook is full of information on Auto & Home Owners insurance. Talked with 4 other companies, she did an outstanding job, better then anyone that I talked with, Brook & the prizing is why we're going with State Farm. Thanks For All The Help."
We responded:
"Thank you, Greg! I'm happy to hear that Brook provided you with such valuable information on insurance. It's great to know that her efforts and our pricing made a difference in your decision. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Gwen Curtis

Gwen Curtis

May 6, 2025

4  out of  5
rating by Gwen Curtis
"Brook was very helpful and efficient. She explained everything that I needed to know and got me my insurance without any problems and no wait times. I would definitely recommend them to others."
We responded:
"Thank you, Gwen, for sharing your experience! I'm glad to hear that Brook was able to assist you efficiently and provide clear explanations. Your recommendation means a lot to us!"
Profile photo of jason turgeon

jason turgeon

May 5, 2025

5  out of  5
rating by jason turgeon
"Brooke always takes care of anything I need with efficency and a wonderful attitude she is knowledgeable and friendly..."
We responded:
"Thank you, Jason, for sharing your experience! I'm happy to hear that Brooke has been efficient and friendly in assisting you. Her knowledge and positive attitude are truly valued. If you need anything else, feel free to reach out to our office!"
Profile photo of Jessica Baxter

Jessica Baxter

April 30, 2025

5  out of  5
rating by Jessica Baxter
"Brook was wonderful with helping me with my insurance. If I could give 10 gold stars I would. I can't recommend her enough. She made switching insurance painless and saved me a lot of money in the process."
We responded:
"Thank you, Jessica, for your fantastic feedback! I'm delighted to hear that Brook was able to assist you so effectively with your insurance needs. Making the switch smooth and saving you money is exactly what we aim for!"
Profile photo of Chandu Swarna

Chandu Swarna

April 25, 2025

5  out of  5
rating by Chandu Swarna
"The insurance service was incredibly fast and efficient. I was amazed at how quickly everything was processed—from the initial quote to getting full coverage, it all happened smoothly and without delay. The team was professional, responsive, and made the entire experience stress-free. Highly recommend to anyone looking for quick, reliable insurance support!"
We responded:
"Thank you, Chandu, for sharing your experience! I'm happy to know that you found our service fast and efficient. Our team takes pride in being professional and responsive, ensuring a smooth and stress-free process for our customers. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
Profile photo of Kathy Becvar

Kathy Becvar

April 25, 2025

5  out of  5
rating by Kathy Becvar
"We are so happy with our move to State Farm with Sam Francis and his team. They made our transition feel seamless during a confusing time as we buy a new home and sell our existing home."
We responded:
"Thank you, Kathy, for sharing your experience! I'm glad to hear that our team could make your transition smooth during such an important time. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Scott Irish

Scott Irish

April 24, 2025

5  out of  5
rating by Scott Irish
"Best experience Ive ever had with an insurance agency. Very kind and knowledgeable. Thanks to all who helped VERY much. 🍀"
We responded:
"Thank you, Scott! I'm glad to know you had such a positive experience with our office. Your kind words about our team's knowledge and kindness mean a lot to us!"
Profile photo of Judy Gervais

Judy Gervais

April 22, 2024

5  out of  5
rating by Judy Gervais
"We have used this agency for close to 30 years. They recently offered us a Ting device which measures the voltage coming into the house and watches for voltage spikes. At first I thought it was kind of a silly thing but I opted to get one and plugged it in at my mother's house. It showed that the voltage coming in from the pole was way too high and could be causing power surges in our house. I contacted CMP and they sent a crew out that evening to find that that was indeed the case and they spent awhile fixing the situation because it is dangerous. I never would have known unless we had heard about Ting from Sam Francis. Their overall service is great as well. We have been very pleased with the San Francis agency."
We responded:
"Thank you for sharing your experience, Judy! It's fantastic to hear that you've been with our agency for nearly 30 years and that you found value in the Ting device we offered. It's stories like yours that demonstrate the practical benefits of such technology. I'm glad the device helped identify a potentially hazardous situation with the voltage, allowing you to take action promptly and ensure safety for your home and your mother's house. The fact that CMP responded quickly and resolved the issue underscores the importance of monitoring electrical systems. I'm grateful that Sam introduced you to Ting, and I'm pleased to hear that you've been consistently satisfied with our overall service at the San Francis agency. Thank you for your trust and loyalty over the years! - Sam Francis - State Farm Insurance Agent, Lewiston, ME"
Profile photo of Bernie Carey

Bernie Carey

July 26, 2023

5  out of  5
rating by Bernie Carey
"Very god service"
We responded:
"Bernie, we are grateful for your positive rating! Our team values your confidence in us to handle your insurance policies. Have a wonderful day!"
Profile photo of Tracy Guenette

Tracy Guenette

May 25, 2023

5  out of  5
rating by Tracy Guenette
"We have been going to Sam for years for our insurance. Great guy, and always willing to help"
We responded:
"Thank you for the five-stars, Tracy! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Charlie Kelle

Charlie Kelle

September 22, 2022

1  out of  5
rating by Charlie Kelle
"Worst experience ever they gave a deductible to me then changed it signed up for auto billing then I had to remind them and make a payment now I took a bike off and had to pay another payment of 66 then everything went worse my policy went from 128 to 214 they said maine added those 2 different charges but I have a binder saying 128 for my bill if I could post no star I would've I will not recommend s.f. to anyone I personally call it bait and switch but that's my opinion s. f.says no"
We responded:
"Hi Charlie, we’re very sorry you feel your recent experience with us was anything less than ideal, but we seriously appreciate your feedback. I assure you this is not the level of service we strive to provide here at State Farm and will take considerable measures to ensure it doesn’t happen again."
Profile photo of Kevin Long

Kevin Long

June 19, 2022

5  out of  5
rating by Kevin Long
"Always helpful when calling with a question! Good rates."
We responded:
"Thank you for the five-stars, Kevin! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Profile photo of Susanleavitt Leavitt

Susanleavitt Leavitt

November 8, 2020

5  out of  5
rating by Susanleavitt Leavitt
"Helpfull, polite, knowledgeable"
We responded:
"Thanks Susan. We try and help as much as we can! Thanks for your business!"
Profile photo of Robert Little

Robert Little

August 25, 2020

5  out of  5
rating by Robert Little
"Sam is a great knowledgeable guy, willing to explain anything you need related to insurance."
We responded:
"Thanks Rob! We really appreciate your business!"
Profile photo of Rick Blair

Rick Blair

December 19, 2019

5  out of  5
rating by Rick Blair
"Professional and friendly service."
Profile photo of James Edwards

James Edwards

August 30, 2019

5  out of  5
rating by James Edwards
"Top notch service"
Profile photo of Emma Fletes Grajeda

Emma Fletes Grajeda

November 4, 2015

1  out of  5
rating by Emma Fletes Grajeda
"Nothing but problems. never charge what they say they will charge. fishy."
Profile photo of Brian Mullen

Brian Mullen

November 4, 2015

1  out of  5
rating by Brian Mullen
"very unprofessional."
Profile photo of Matt Emerson

Matt Emerson

June 19, 2015

3  out of  5
rating by Matt Emerson
"Going through them right now, however i need an SR22 on my insurance, my insurance was canceled and of course the SR26 was filed stating that i no longer have insurance, in doing so my license gets suspended. I then paid what i owed form my insurance and the neglected to put the SR22 back on my file, then them stating that its my responceability to do so when right on their website it states that legally they have to file it once insurance was reinstated. So now i got pulled over after i had paid and reinstated my licence, but i got pulled over for Driving Under Suspension (DUS) for insurance violations, so now im dealing with court and fighting to not pay a 300$ fine for something that i strongly believe is their mistake but keep getting told its mine. Other then that though, its a great company and cheapest rates around. But this is my opinion and my personal review of State Farm Sam Francis Office."
Profile photo of Joe Morin

Joe Morin

January 5, 2015

5  out of  5
rating by Joe Morin
"I have two homeowner's policies and a auto policy with Sam. I am very pleased with the rate, service and friendliness of staff. I will be including supplemental health insurance in the near future. I would recommend them to anyone interested."
Profile photo of Jeff Martin

Jeff Martin

November 13, 2014

5  out of  5
rating by Jeff Martin
"I have been insured by State Farm and Sam Francis for several years now. I continue to go back to Sam and his office because of his reliable advise and professionalism. I trust this office enough to not bother shopping around for rates."
Profile photo of Jacob

Jacob

November 18, 2013

3  out of  5
rating by Jacob
"In the past someone hit my car and my insurance with State Farm did nothing to help win my case. I had to wait a month before I could get anywhere with this incident as the paying insurance company regularly delayed their "investigation" into the accident while State Farm did nothing to help the matter. Later in time, after getting a better offer with another company I decided to cancel my State Farm policy. It has so far been over a month since I first called to cancel and I not only was charged again(which I called to cancel, again), but I have not yet seen a refund for either cancellation. It's possible they mailed it to the wrong address as I have had to correct my contact and billing information with State Farm THREE times for one address change. Unsure if just this office is unprofessional or if all of State Farm is. If possible I would suggest looking into USAA or Allstate instead. ---Edit Below--- After a long period of trying to get everything sorted they did at least manage to correct their mistakes. The whole incident was still a displeasure but I feel that at least merits a 3/5 star rating."
Profile photo of Matt Cheche

Matt Cheche

October 23, 2013

5  out of  5
rating by Matt Cheche
"Julie has helped make the switch over from Metlife very easy. She has taken care of all the "hard" work for me and made the sure the transition is smooth. The rates were cheaper and it is a pleasure to work with Julie! Keep up the good work :) Matt and Michelle Cheche Litchfield ME"
Profile photo of Pauline Cote

Pauline Cote

October 18, 2013

5  out of  5
rating by Pauline Cote
"We have been insured with State Farm for quite a few years now. We have always loved the service and Sam and Julie are both very friendly and very helpful."
Profile photo of Julie N

Julie N

October 16, 2013

5  out of  5
rating by Julie N
"Sam and his team are some of the best in the business! Sam has helped me with everything from car and home insurance to life insurance I have had a couple car insurance accidents and the claim process with State Farm will keep me from looking for another insurance company. I would highly recommend this office to anyone who is looking for personalized service and knowing that you can sit down face to face with someone in a time of need."